Insurance - Why It's Pants.

So our bathroom washbasin wastepipe sheared off between the basin and the trap. It's an old lead pipe. I remembered that our boiler insurance includes household plumbing, so I rang British Gas and asked them if they would come and fix it. They took some details, and my mobile phone number, and said an engineer would ring me the following day.

At work the following day I get a phone call from the thickest voiced person I've heard for some time. It's a Dynorod plumber outside my house. I say that it might have been a good idea to either make an appointment or ring an hour in advance.

I tell him what the fault is and he says "Yer not cuvvered fo' lead". I said that that wasn't mentioned when I rang the call centre. Anyway it's a moot point, since I'm not there to let him in.

So all the time we've been paying whatever it is we've been paying for drains cover has been entirely wasted money. Pants. Or what?

"neither thou, nor thy pipework - wheresoever installed, and howsoever formed, for whatever purpose or intention, where said pipework is made of any material from which pipes might reasonably be formed, such material to include also things from which pipes might unexpectedly be formed, like blanchmange, fog, or dead mice - is covered by this insurance. The effect of this insurance is limited to us collecting money from you, and occasionally sending you glossy brochures explaining how wonderful is our cover"